What are the key ingredients in Elizavecca products?

Elizavecca products feature key ingredients like hydrolyzed collagen, hyaluronic acid, and centella asiatica to hydrate, soothe, and repair the skin. The brand is well known for using high concentrations of single or multi-functional components in their playful formulations.

Are Elizavecca products vegan & cruelty-free?

Elizavecca products are cruelty-free, but they are not 100% vegan. The brand does not test its finished products or ingredients on animals, nor do they test when required by law.

Are your products pregnancy safe?

Avoid using the products during pregnancy or breastfeeding.

When should I use Elizavecca CER-100 Collagen Coating Hair Protein Treatment?

Use Elizavecca CER-100 Collagen Coating Hair Protein Treatment once a week after shampooing on towel-dried damp hair, leaving it on for 5 to 20 minutes before rinsing. Adjust frequency based on damage level: use 2 to 3 times weekly for severely damaged hair, or space it out to once every 2 to 3 weeks to prevent protein overload.

How do I know the products are real?

All Elizavecca product packaging will have an official QR code verification system provided by Elizavecca.


Caution when using Elizavecca products
1. Avoid use during pregnancy or breastfeeding.
2. Patch test recommended before first use.

Can I cancel items after I've placed an order?

Unfortunately once an order has been placed, it's not possible for order or item cancellation. We kindly suggest you read the product information carefully before confirming your order.

Can I return the product I ordered?

Once the order has been completed, it is not eligible for a refund. If the product is returned due to an error in the address by customer's mistake, the amount excluding the shipping costs will be refunded.

Can I change the shipping address after I've placed an order?

For taxable orders we cannot change your shipping address if the state and zip code of your new shipping address differ from the original shipping address.

What should I do if the items I received are damaged or incorrect?

Sorry for your inconvenience. For missing or damaged items please contact our customer service team from CONTACT US page and we will have a replacement shipped as soon as possible. For damaged items please contact us with images of the product.

When will my order arrive?

In general, the estimated delivery time is 5~7 working days. And you will be able to receive email updates with tracking information.

My package is not moving or still hasn't arrived.

In the instance where there has been no movement in your parcel tracking or if the package is showing as delivered but you haven't received it, we advise customers to contact the courier directly using the tracking number provided via email.

I have other questions which is not listed above

Sure! You can contact us through our Contact us page. We are happy to assist you. A representative will be available to respond to your queries Mon-Fri 10am-6pm IST.

Customer Service india@eltastrading.com

B2B Inquiry india@eltastrading.com